FAQ

Creating an account at Mega Medusa Casino takes just a few minutes. Start by clicking the 'Sign Up' or 'Register' button on our homepage. You'll need to provide some basic information including your name, email address, date of birth, and preferred currency (USD or Bitcoin). Create a secure password that combines letters, numbers, and special characters. After reviewing and accepting our terms and conditions, verify your email address through the confirmation link we send. Once verified, your account is ready to use! Remember to enable two-factor authentication for additional security. The entire process is encrypted to ensure your personal information remains protected.

Mega Medusa Casino rewards new players with an exciting Welcome Bonus package of 251% up to $10,000 plus 53 Free Spins on Great Golden Lion. This bonus comes with a reasonable 30x wagering requirement on both the bonus and deposit amount. We also offer alternative welcome packages like our 123% bonus up to $1,500 with 55 Free Spins on Sweet 16 Blast. For players who want to try before depositing, we provide several no-deposit options including free spins with code MEDUSA150 or free chips worth $20-$30 using codes like MEGAM30 or MEGABET30. These no-deposit bonuses typically have a maximum cashout of $100 and 30x wagering requirements. All bonuses are subject to our terms and conditions, including maximum bet limits of $5 per spin when playing with bonus funds.

Yes! Mega Medusa Casino offers several no deposit bonus codes for new players. Our most popular code is MEDUSA150, which gives you 150 Free Spins on either Primal Warriors: Legacy or Wonder Reels (depending on the promotion period). This bonus has a 30x wagering requirement and a $100 maximum cashout. For free chips, try MEGAM30 or MEGASLOTS30 for a $30 free chip, or MEGABET30 for a $20 free chip. Another great option is MEGAIN20, which provides 20 Free Spins on Interstellar 7s with a $100 maximum cashout. Remember that these codes can only be redeemed once per player/account, and your account balance must be below $5 before redeeming a new bonus. These offers are regularly updated, so check our promotions page for the latest codes and expiration dates.

At Mega Medusa Casino, we've streamlined our payment processes for your convenience. For deposits, we accept Visa, MasterCard, Bitcoin, and Neosurf. Minimum deposit amounts typically start at $20 for credit cards and $10 for cryptocurrency. All deposits are processed instantly, allowing you to play immediately. For withdrawals, Bitcoin offers the fastest processing times (usually within 24 hours) and has no transaction fees. Credit card withdrawals may take 3-5 business days to process. The minimum withdrawal amount is $100, and we recommend using the same method for deposits and withdrawals when possible. For verification purposes, you may need to submit identification documents before your first withdrawal. This is a standard security measure to protect your funds. Remember that if you've claimed a bonus, you'll need to meet the wagering requirements before requesting a withdrawal.

Mega Medusa Casino operates under a legitimate gaming license that ensures we adhere to strict regulatory standards. Our operations are regularly audited for compliance with fair gaming practices, responsible gambling protocols, and secure financial transactions. We use industry-standard encryption technology (SSL) to protect all player data and financial information. Additionally, our Real Time Gaming software is independently tested to verify that all games operate with genuine random number generators (RNGs), guaranteeing fair outcomes for every spin and hand. We're committed to maintaining complete transparency in our operations and promoting responsible gambling. This includes offering tools for players to set deposit limits, take cooling-off periods, or self-exclude if needed. Our licensing information is displayed in the footer of our website, reflecting our commitment to operating with integrity in the online gaming industry.

Mega Medusa Casino provides comprehensive customer support to ensure your gaming experience remains smooth and enjoyable. Our primary support channel is email, which you can access at support@megamedusa.com. Our support team typically responds within 24 hours, though we strive for much faster turnaround times. When contacting support, it helps to include your username, the nature of your inquiry, and any relevant screenshots to expedite assistance. For VIP players (level 3 and above in our 6-tier loyalty program), we offer priority support with faster response times. While we don't currently offer 24/7 live chat, our extensive FAQ section addresses many common questions instantly. Our support team can assist with account issues, bonus inquiries, payment questions, technical problems, and responsible gambling tools. All support is offered in English, and our team is trained to provide courteous, professional assistance for all player concerns.